Think about what a meeting really costs. Not the half hour in the room, but the half hour afterwards: writing up notes, chasing actions, reminding people what they agreed. Multiply that across a week and it is a quiet tax on everyone's time. The Webex AI Assistant is built to hand that time back. It listens, understands and does the admin, so your people can focus on the conversation rather than the paperwork.
Webex Grew a Brain
The AI Assistant is now woven through Webex, not bolted onto one corner of it. It spans meetings, calling and messaging, and it works in the flow of the conversation rather than as a separate tool you have to remember to open. For a business already on Webex, much of this is a capability you may already own and simply have not switched on.
None of this requires new hardware or a new way of working. It runs inside the Webex your team already uses, on the meetings and calls they already have.
The Admin Was Always the Expensive Part
The call itself was never the problem. The cost sat in everything around it. The AI Assistant targets exactly that overhead, and it adds up fast across a whole team.
No More Note-Taking
Meetings produce their own transcript, summary and action items, so nobody has to scribble and everyone stays present.
Never Miss the Start
Join late and a catch-me-up summary brings you up to speed instantly, including on in-room Cisco devices.
Calls That Summarise Themselves
Webex Calling can summarise a call and its actions, and pass that summary on when a call is transferred.
Shared Where You Work
Meeting notes and actions push straight into Outlook, Microsoft Teams and Slack, so nothing gets stranded in one app.
The best collaboration tool is the one that disappears. Webex is quietly removing the busywork that sat around every conversation.
Clever, and Genuinely Useful
The headline features are easy to list, but the value is in how ordinary they feel to use. A few that earn their place every day:
Summaries and Actions
Accurate transcripts, concise summaries and a clear list of who agreed to do what, in over 120 languages.
Knows Who Is Speaking
Speaker identification, even for several people sharing one meeting room, so transcripts and summaries stay accurate.
Video Without the Filming
Vidcast can turn a slide deck into a narrated video with a full talk track, editable tone and translation.
Smarter Sessions
Slido can suggest polls from your slides, keeping larger meetings interactive without extra prep.
These are not gimmicks bolted on for a demo. They are small, repeated time savings that compound across every meeting your business holds.
The Same Intelligence, on the Front Line
Where this gets commercially serious is customer service. The same assistant that helps an internal meeting can support an agent handling a live customer, and give you control over how it all runs.
Agent Assist
Live summaries, suggested next steps and instant knowledge lookup help agents resolve queries faster and more consistently.
Wrap-Up Written for You
Calls are summarised automatically, cutting after-call admin and keeping records accurate.
You Choose the Engine
Through Control Hub, IT can select which approved model powers the assistant, including models offered via Amazon Bedrock.
Governed and Secure
Admin controls keep AI use inside your policies, so you gain the productivity without losing the oversight.
Intelligence your internal teams enjoy is the same intelligence your customers feel on the other end of the line.
How Virtual First Switches It On
Most businesses on Webex are using a fraction of what they already pay for. Turning the AI Assistant on properly, safely and with your team actually adopting it, is where we come in.
Review What You Already Have
We audit your Webex licences and settings so you can see which AI features you own and are not yet using.
Turn It On Safely
We configure the AI Assistant in Control Hub, set your governance, data and model choices, and keep it inside your policies.
Get Your Team Using It
We roll it out with the practical guidance that turns a switched-on feature into a daily habit.
Extend It to Customers
Where it fits, we bring the same intelligence into your contact centre so service teams feel the benefit too.
The tools to give your team hours back may already be in your subscription. The only question is whether they are switched on.
Are you using the Webex you already pay for?
Virtual First will audit your Webex estate, switch on the AI Assistant safely, and help your team actually adopt it, from everyday meetings through to the contact centre.
Book a Webex Review