What is our Service Desk?
Our service desk prioritises rapid responses with our team of dedicated professionals always available to resolve issues.
The solutions we provide are a combination of hardware, software, online infrastructure, and any other technical issues. Our experienced team are proficient in solving problems and will always prioritise the smooth-running of your business so your team can collaborate efficiently.
We understand that in the modern world, businesses are completely interconnected and rely on all aspects working together for an efficient performance.
Managing your IT Remotely
Our Virtual IT Team will continuously manage your network, checking for any anomalies in reports and analysis.
Our remote IT Team are a cost-effective asset to your business, providing 24/7 support and solutions for your IT problems.
The Service Desk utilises a dedicated Ticket System to track and manage any inquiries/ problems submitted to the system.
Not just a super-advanced chatbot
With the Virtual First Service Desk, you will always have a human on the end of the phone who can provide you with real support to help you with any issues.
We have all been there where we are having an issue and the problem is made worse by having to deal with a chatbot rather than a human.
At Virtual First, we prioritise giving you best-practise solutions, so we are always adding value to your service and never making life more difficult.
We understand the importance of being able to work through disruption with someone, and our Service Desk specialists are available 24/7 to offer assistance.
We provide a Service Desk with a difference.
Our Virtual First IT Team fully manage and monitor it at all times, ensuring we provide you with quick responses and first-time fixes to minimise the disruption to your working day.
Our client-centric approach means we are always putting you first, ensuring each resolution is unique to you and your problem to always provide you with the most effective response.