In the modern world, being able to easily engage with your customers and understand their needs is more vital than ever.
Our expert team will provide omnichannel solutions that mean you can authentically speak to your customers on their preferred method of communication, whether it’s a call, SMS, web chat or social media. We partner with cutting-edge vendors to deliver a communication platform that is right for you and your customers.
Contact Centres provide useful analytics by capturing real-time data of your omnichannel usage, improving customer engagement with every conversation.
Cloud-based contact centres
A cloud-based contact centre is built to handle inbound and outbound customer queries across multiple communication channels, all within one platform, being entirely software based.
Traditional Call Centre
Cloud Contact Centre
Manual maintenance
Exclusively telephony
Requires onsite servers
Automatic updates
Omni-channel capabilities
Hosted within the cloud
Are looking to adopt cloud contact centres in the next 18 months
Consider omni-channel communication integration essential for contact centres
Believe customer journey analytics make the difference in customer experience
Increase in profit margins
Improvement in customer retention
Drop in employee turnover
How will you get there?
All-in-one
application
Cloud
CloudRapid
deployment
Migration with no interruption
Hybrid
HybridAdvanced cloud
features
Enhanced
scalability
On-premises
On-premisesAPI
Customisation
At Virtual First, we are passionate about transforming contact centres into engaging spaces that improve communication with customers and remove complexity. Our experienced Unified Communication team will provide you with the knowledge needed to ensure you have a secure, reliable, and scalable contact centre.
Make your contact centre into an experience centre
Omni-channel
communications
Artificial
Intelligence
Data
Analytics
Speech-to-text
Transcripts
Online Chat
Support
Customer Journey
Mapping
Open Architecture
for API
Call
Routing
SMS
Updates
Get started within hours with the help of our team.
Our expertise can get you operational with the infrastructure you need.
Our Solutions Support
The Virtual First team will determine your preferred communication channels and enhance your strategy to maximise your potential. Our Unified Communication specialists will take the time to get to know your organisation and tailor a plan to meet your requirements. Support is not just necessary when something goes wrong – we are always on-hand to offer guidance or make any modifications to your contact centre solution.
Hardware that assists your support
Whether you are working at home or at the office, stay focused on what’s important with interop devices built for ease-of-use.
Unified Communications
Cyber Security
Data Storage
Cloud Application