In the modern world, being able to easily engage with your customers and understand their needs is more vital than ever.
Our expert team will provide omnichannel solutions that mean you can authentically speak to your customers on their preferred method of communication, whether it’s a call, SMS, web chat or social media. We partner with cutting-edge vendors to deliver a communication platform that is right for you and your customers.
Contact Centres provide useful analytics by capturing real-time data of your omnichannel usage, improving customer engagement with every conversation.
Cloud-based contact centres
A cloud-based contact centre is built to handle inbound and outbound customer queries across multiple communication channels, all within one platform, being entirely software based.
Traditional Call Centre
Cloud Contact Centre
Manual maintenance
Exclusively telephony
Requires onsite servers
Automatic updates
Omni-channel capabilities
Hosted within the cloud
Are looking to adopt cloud contact centres in the next 18 months
Consider omni-channel communication integration essential for contact centres
Believe customer journey analytics make the difference in customer experience
Increase in profit margins
Improvement in customer retention
Drop in employee turnover
How will you get there?
All-in-one application
Cloud
Rapid deployment
Migration with no interruption
Hybrid
Advanced cloud features
Enhanced scalability
On-premises
API Customisation
At Virtual First, we are passionate about transforming contact centres into engaging spaces that improve communication with customers and remove complexity. Our experienced Unified Communication team will provide you with the knowledge needed to ensure you have a secure, reliable, and scalable contact centre.
Make your contact centre into an experience centre
Omni-channel communications
Artificial Intelligence
Data Analytics
Speech-to-text Transcripts
Online Chat Support
Customer Journey Mapping
Open Architecture for API
Call Routing
SMS Updates
Get started within hours with the help of our team.
Our expertise can get you operational with the infrastructure you need.
Our Solutions Support
The Virtual First team will determine your preferred communication channels and enhance your strategy to maximise your potential. Our Unified Communication specialists will take the time to get to know your organisation and tailor a plan to meet your requirements. Support is not just necessary when something goes wrong – we are always on-hand to offer guidance or make any modifications to your contact centre solution.
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